Info & Advice
Our drop-in service is open on a Tuesday, Wednesday and Friday afternoon, from 1pm to 5pm. You can drop in about absolutely anything. We never quite know what issues are going to come through the door!
Our workers are trained to offer advice on complex issues, such as housing, employment and debt, as well as being skilled in offering a listening ear. It might be that you have a number of issues going on all at once. Don’t worry, we are trained to help you and want you to feel that we are a service that you can trust to return to again and again. We can spend as long as you want with us – 5 minutes or several hours – and we will try our hardest to give you the information that you need. If you do need to be referred to another service, we will always support you with that too. Plus, if things get really tricky, we can advocate on your behalf – writing letters and making phone calls to get things moving for you.
If you are feeling down or worried, angry or anxious, we can always offer you emotional support. Some people go on to be referred to our own in-house Counselling Service, but for others, who don’t like the idea of regular weekly sessions and just want to “off load”, we can offer to listen in a confidential setting. And, although this is not formal counselling, all our drop-in workers are trained in counselling skills.
“I was nervous as I had so much going on in my head … I didn’t know where to start. But once I got here, I relaxed and it got easier”: Callum 19
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